Refund and Returns Policy

Last updated: 26 August 2026

90-night Little Cloud comfort trial

The Little Cloud Pillow can be tried for up to 90 nights from the date it is delivered. If it is not the right fit, contact Little Cloud Pillow through the Contact Us page within 90 days of delivery to request a return.

Reasonable trial use is accepted. Please keep the pillow clean, dry and complete. Where permitted by law, a refund may be reduced if an item has been damaged through misuse, altered, heavily soiled or returned incomplete. This does not affect your legal rights.

For a comfort-trial or change-of-mind return, the customer is responsible for return postage. Little Cloud Pillow pays reasonable return costs when an item is faulty, damaged on arrival, incorrect or not as described.

UK online-order cancellation rights

UK customers may cancel most online orders without giving a reason by telling us within 14 days after delivery. After notifying us, the item must normally be returned within a further 14 days.

For a valid cancellation, we refund the amount paid for the returned goods and the cost of standard outbound delivery where required by law. Any extra amount paid for an upgraded delivery service is not refundable beyond the standard-delivery cost. The customer is responsible for return postage unless the goods are faulty, damaged, incorrect or not as described.

Faulty, damaged or incorrect goods

Please contact us promptly with the order number and details of the problem. UK consumers generally have a short-term right to reject faulty goods within 30 days, with further rights to a repair, replacement or refund in other circumstances. Nothing in this policy limits statutory consumer rights.

How to request a return

1. Use the Contact Us page and include the order number.
2. Wait for the return instructions and return address before sending the item.
3. Pack the item securely and retain proof of postage.

Returns sent without enough information to identify the order may take longer to process.

Refund timing

Approved refunds are issued to the original payment method. We process refunds without undue delay and, where required by law, within 14 days of receiving the returned goods or acceptable evidence that they were sent back. Banks and payment providers may take additional time to display the refund.

Bundles

For a partial return from a multi-pillow bundle, the refund is based on the amount actually paid for the returned item after the bundle discount. Faulty-item rights apply to each affected item.

International customers

Customers outside the UK may also have rights under local consumer law. Where those rights provide greater protection, they continue to apply.